This Privacy Policy explains what personal data we collect through our website, why we collect it, how long we keep it, who we share it with and what your rights are.
The policy applies to users of the website iks.edu.mk, run by the Institute of Communication Studies (hereinafter: ICS). The data controller is the Institute of Communication Studies, Jurij Gagarin 17-1/1, 1000 Skopje, North Macedonia. We process personal data in line with the Law on Personal Data Protection of North Macedonia and the EU General Data Protection Regulation (GDPR).
1. What data we collect and why
We only collect personal data that you give us, or when you consent to cookies:
- Contact and application forms. When you write to us through the contact form, request a quote for our services, or apply for a training, programme or event, we collect the data you enter: name, email, phone number, organisation, the content of your message and, where needed, attached documents (for example, a CV). We use it to answer your request or to review your application.
- Newsletter. If you subscribe to our newsletter, we use your email address (and your name, if you provide it) to send you news about our work. You can unsubscribe at any time through the link in every email.
- Cookies and analytics. With your consent, we use Google Analytics and Microsoft Clarity to measure visits and how the website is used, and Meta Pixel to measure the effect of our posts and campaigns on Facebook and Instagram. Details are in the Cookie Policy.
- Spam protection and security. Our forms are protected by Google reCAPTCHA, which processes technical data about your device and behaviour on the page to tell people from automated programs. For security, our server logs IP addresses and technical request data.
- Embedded content. Videos from YouTube and Vimeo and maps from Google Maps load only after you accept marketing cookies.
2. Legal basis
We process form data to answer your request or to take steps before entering into an agreement (for example, when you apply for a training). The newsletter, analytics, marketing cookies and embedded content are based on your consent, which you can withdraw at any time. Security logs and spam protection are based on our legitimate interest in running the website securely.
3. How long we keep data
Messages and applications sent through our forms reach our email and are stored in the website database, which only authorised ICS staff can access. We keep them for as long as needed for the purpose they were sent for, and then delete them. We keep newsletter data until you unsubscribe. Cookie retention periods are listed in the Cookie Policy.
4. Who we share data with
ICS does not sell your personal data or share it for other parties’ marketing. Your data may be processed by the following service providers, only on behalf of ICS:
- our website hosting provider and bunny.net (BunnyWay d.o.o., Slovenia), to deliver the website content;
- MailerLite (UAB “MailerLite”, Lithuania), to send the newsletter;
- Google (Google Analytics, reCAPTCHA, YouTube, Google Maps);
- Microsoft (Microsoft Clarity);
- Meta Platforms (Meta Pixel).
Google, Microsoft and Meta may transfer data to the United States. These transfers are based on the EU-U.S. Data Privacy Framework or standard contractual clauses. We disclose data to courts or other competent authorities only when required by law.
5. Your rights
You have the right to request access to your personal data, its correction or deletion, restriction of processing and data portability, and to object to processing. You can withdraw your consent for the newsletter and for cookies at any time. Please send your requests to .
If you believe your data is processed unlawfully, you can file a complaint with the Personal Data Protection Agency of North Macedonia (azlp.mk).
6. Data protection officer
The data protection officer at the Institute of Communication Studies is Bojan Georgievski – | +389 (0)2 3090 004.
7. Changes to this policy
We update this policy when the way we process data changes. Last updated: November 2026.
See also the Cookie Policy.